Help for Neirose
Support
A few quick checks resolve most playback, update, and desktop-integration problems.
Before contacting support
- Open Settings → About & Updates and install any available update. Microsoft Store handles the Store edition. Standalone installers use Neirose's release feed; choose Download, then Install update.
- For playback-device issues, refresh the device list and try Shared output.
- For taskbar-widget issues, open its Settings page and choose Retry now.
- For online lyrics or Discord, confirm that the corresponding privacy control is enabled and that the service is reachable.
Installing without Microsoft Store
Choose Download installer on the Neirose website. The Windows 11 x64 installer includes .NET. It is unsigned, so Windows may warn or block it. See the standalone installation and update guide.
Diagnostic information
Neirose keeps bounded diagnostic logs locally under %LOCALAPPDATA%\Neirose\logs. Logs are never uploaded automatically. Review them before sharing and remove file paths or other details you do not want to disclose.
Start with the Neirose getting-started documentation, then search the documentation or browse its library, playback, audio, and Windows topics.
Refunds
If an add-on doesn't work on your PC, email support@neirose.app within 14 days of purchase for a full refund. Refunded license keys are deactivated. Microsoft Store purchases follow Microsoft's refund policy.
Contact
Email support@neirose.app. Include the installed version, Windows version, a short description of the problem, and reproduction steps. Do not send music files, payment information, passwords, or other sensitive information.
See the Neirose Privacy Policy for details about local data and optional online services.